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You can decide if you want to turn on read receipts to let clients know their message has been seen, put in some FAQs, and even put an away message. Click on the three dots in the top right, click “Chat Settings,” and edit the welcome message. To do this, you need to click on the “Messages” tile again on your Google Business. The next step for you is to edit your welcome message. (in this case, “chat” and “messages” are the same thing, Google is streamlining this process, and eventually, they will be named the same thing.) Once you’ve done that, you’ll receive an email to let you know that chat is set up properly.
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If you go to your Business Manager Dashboard and look at the menu on the left side of the screen, you’ll notice it says “messages.” Click on “messages,” and it will give you the option to turn on the messaging button. You can also set up these messages to push directly to a mobile phone via SMS text.įor those of you who manage a single business but have several locations, things can be a little more complex. Once you click that button, you’ll see a confirmation, and customers will be able to chat with you.Once you click on the box, you’ll be prompted to “turn on” chat.Once you see your Google Business Profile management tiles on the left side, click the box that’s labeled “Messages.”.For those of you who do, while you’re in Google, search for your business, or you can even enter “my business” in the search field. How Do I Set It Up?Īlright, you’re ready to get started! If you already have a Google Business profile, this is going to be easy.
![google chat features google chat features](https://econz.cloud/ed_img/Google_Chat_icon_(2020).svg.png)
The Google Business Profile Business Messages chat features provide the simplest option for local businesses to answer questions from potential customers. Google has two ways chat is available, through Google’s Business Messages API and through Google Business Profile. Meaning people can chat with you on their mobile devices and on Google Search. This can be a huge advantage for local businesses, and it lets your brand be found across multiple channels and devices and even allows interested clients to chat directly with your team. Maps, or your business profile on mobile devices. Business Messages puts a chat feature online for your business that’s directly accessible from Google Search, Google Business Profile Messages offers a chat feature for your business to help customers when they need it. This service allows virtually any business with a Google Business Profile to help customers when they need it anytime and anywhere. Without having to click to open the thread side panel, it will now be much easier to decide which threads to read and reply to.Google is now offering a free real-time chat as a customer service solution through Google’s Business Profile. Google said, “In order to provide you with more context upfront, you will now see participant avatars for unread threads in the conversation view. The new update solves this problem by adding participant avatars to all unread threads to make it more apparent what the discussion is about. If a user was returning to Spaces after a break, they would come across multiple threads, not knowing what was being discussed without manually opening them and going through the replies. This was a convenient feature that allowed for separate and more focused discussions without derailing the main conversation. This feature allowed users to reply to a particular message via in-line reply threads. In 2023, a feature was added to Google Chat's Spaces, which is what the company calls groups. The new update was announced via a post on the Google Workspace blog on Monday, which explained the feature further. While the text messaging feature went to it, Meet was promoted as the company's sole video-calling platform. Google Chat was developed by the tech giant to replace its older (and now defunct) text messaging and video calling platform Google Hangout. The new feature makes it easy for users to know the participants in unread threads to gauge what is more relevant to them. Google Chat has received a new feature that is aimed at helping users understand priority conversations without having to read the messages.